Of people trust online reviews as much as a personal recommendation
We will assist you in responding to positive online reviews to show that your business cares, that it’s grateful for the positive feedback and that you’re proud of the experience your business is able to provide its customers. It also shows prospective customers that your business strives to create a consistent experience for every single customer. However, even the best businesses are more likely to get a negative reviews online because it is simply not possible to please everyone all the time. When you do get a negative review, there are plenty of ways you can deal with it and it usually starts with curbing your anger. Instead, acknowledge the comment of the upset or irate customer and offer a helping hand. By doing this, you have the potential to turn a negative review into a positive one.